shipping + returns

Shipping 

We offer a selection of shipping options to balance your need for urgent receipt of your treats with providing a range of price points. Please consider the below carefully before opting for one alternative. If anything is unclear or you need a special arrangement, please let us know via concierge@nomi-london.com.

Currently, we are shipping to the UK and across most of Europe. We would happily ship elsewhere, so please let us know where you are via concierge@nomi-london.com so we can sort it out. Note that in all cases the purchaser is responsible for any duties levied. 

UK

Standard

3-5 working days

Free - orders over £50

£3 - orders below £50 

UK

Express

1-3 working days

£5

London

(Inner boroughs)

Same Day

Same day if ordered before 2 pm Monday - Friday only*

£10

London

(Outer boroughs)

Same Day

Same day if ordered before 2 pm Monday - Friday only*

£20

Europe - Zone 1

(Austria, Belgium, Denmark, France, Germany, Ireland, Netherlands, Poland)

Standard

3-6 working days

£8

Europe - Zone 2

(Bulgaria, Czech Republic, Estonia, Finland, Greece Mainland, Hungary, Italy, Jersey, Latvia, Lithuania, Luxembourg, Portugal, Slovakia, Slovenia, Spain Mainland, Sweden)

Standard

3-6 working days

£12

Europe - Zone 3

(Andorra, Croatia, Cyprus, Greece Islands, Malta, Monaco, Norway, Romania, Switzerland)

Standard

3-6 working days

£20

 

* Please ensure that someone is at your designated shipping address from time of order until 9pm to receive the parcel

no+mi London reserves the right to limit quantities and/or charge actual shipping charges on bulk orders. We cannot take responsibility for delays due to customs clearance or payment transaction.

 

Returns

We work incredibly hard to source unique and useful items for your pregnancy and beyond but understand that on occasion we may miss the mark for your specific needs.

If you are genuinely not happy with your box, please let us know within 14 days from receipt of the order via orders@nomi-london.com .

You will then be asked to send back the order at your cost, such that we can send you something that hopefully you do like or process a refund provided the items have clearly not been worn or otherwise hampered with. Your exchanged item will be sent back to you free of charge but we reserve the right of choosing the method.

The eligibility of your return will be clarified via email. Please note we can exchange unused items of clothing and accessories (including swaddles, changing pads and blankets) for different sizes but we can only refund untouched boxes in whole. Ensure that the items are carefully packaged inside the box and then placed inside the box provided and that all items still have all tags attached.

The return remains your responsibility until we have confirmed receipt of the package. We thus strongly recommend using a tracked delivery option.

Our return address is:

no+mi London Ltd

3 Bevan Street

N1 7DY London

United Kingdom

 We will process your refund in GBP within 7 days of receipt of the items in acceptable form. We will also notify you of the approval or rejection of your refund. We can only refund via the original method of payment. We cannot compensate for any changes in exchange rate from the time of the original purchase. 

Also, please do not send your purchase back to the manufacturer.

 

Late or missing refunds (if applicable)

Once you have checked your bank account, credit card company and your bank, please contact us at orders@nomi-london.com . A delay in processing time before a refund is posted can be expected but we will make reasonable efforts to help you locate the payment.

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you either via email or mail at our discretion.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.